Service Level Agreement
Last updated: 27 April 2026
Service availability commitments are provided to Enterprise customers under signed agreement. The Free, Starter and Business plans operate on a best-effort basis with public uptime tracked at renewly.gg/status.
Contact sales@renewly.gg to discuss Enterprise SLA terms including uptime targets, response time commitments, and service credit remedies.
Free, Starter and Business plans
We target 99.9% monthly uptime on a best-effort basis. We do not currently offer service credits or financial remedies for downtime on these tiers. Subscribe to status updates at renewly.gg/status to receive incident notifications.
Enterprise tier
Enterprise customers receive a contractually binding SLA covering uptime, response time on incident reports, and service credits for missed commitments. Specific terms are negotiated as part of the Enterprise agreement.