Cookie Policy
Last updated: September 27, 2026
1. What are cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites remember information about your visit, making it easier to use the site and more useful to you.
2. How we use cookies
Renewly uses cookies to:
- Keep you logged into your account
- Remember your preferences
- Ensure the security of your session
3. Types of cookies we use
3.1 Essential cookies (always on)
These cookies are necessary for the Service to function. Without them, you cannot use core features.
| Cookie name | Purpose | Duration |
|---|---|---|
sb-access-token | Authentication - keeps you logged in | 7 days or session |
sb-refresh-token | Authentication - refreshes your session | 30 days |
cookie_consent | Stores your cookie preference (accepted or rejected) so the banner does not reappear on every visit | 1 year |
Legal Basis: These cookies are strictly necessary for the Service to function (legitimate interest).
Can you disable them? No - the Service will not work without these cookies.
3.2 Non-essential cookies (require your consent)
We use four third-party services for analytics, marketing measurement and session replay. None of these load unless you click "Accept all" on the cookie banner or in your account settings. If you click "Reject non-essential," none of these services receive any data from your session.
Apollo
- What it does: Identifies which companies visit renewly.gg based on IP address so we can understand our audience. It does not record your screen or keystrokes.
- Data sent: IP address, pages visited, browser metadata
- Privacy Policy: apollo.io/privacy-policy
Google Ads (conversion tag)
- What it does: Records that a signup happened after a click on one of our Google ads so we can measure which ads work. It loads only on the marketing site, never inside the product.
- Data sent: Conversion event, ad click identifier, browser metadata
- Privacy Policy: policies.google.com/technologies/ads
Google Analytics
- What it does: Measures page views, session counts, and traffic sources so we can understand which parts of the product are most used.
- Data sent: Anonymized usage events, referrer, browser and device type
- Privacy Policy: policies.google.com/privacy
Sentry session replay
- What it does: Records a masked replay of how pages behave in your browser (clicks, scrolling, page changes) so we can see what went wrong when something breaks. Text you type and page text are hidden, images and media are blocked, and pages whose address contains a sign-in or invite link are never recorded.
- Data sent: Masked page structure and interactions, browser metadata
- Privacy Policy: sentry.io/privacy
If you click "Accept all", we also set one first-party cookie, renewly_src, for 90 days. It records the first page you landed on, the site that sent you and any campaign tag in the link, so that if you create an account we know which page brought you here. It is never shared, and it is removed if you reject cookies.
3.3 Functional cookies (always on)
Crisp, our support chat widget, sets a small number of cookies to maintain your chat session. Crisp operates as a customer support channel, not as a marketing or tracking tool. It is always loaded because it provides a functional service (getting help). If Crisp were ever used for marketing personalisation, it would be moved under the consent gate.
Crisp (support chat)
- What it does: Manages your live chat session with the Renewly support team
- Can be disabled: No - it is a functional service
- Privacy Policy: crisp.chat/en/privacy
3.3 Visitor statistics without cookies
We also count visits with our own tool, which sets no cookie and stores nothing on your device. It records the pages you view and for how long, your approximate location (country, region and city), your browser, operating system and device type, and the site that sent you. Your IP address is stored only if you click "Accept all" and your browser does not send a Global Privacy Control signal, and it is deleted after 90 days. Visit records are kept for 13 months. See section 9 of our Privacy Policy.
4. Your consent and how to change it
When you first visit Renewly, a banner appears at the bottom of the screen. Clicking "Accept all" sets the cookie_consent cookie to accepted and loads the non-essential trackers listed above. Clicking "Reject non-essential" (or dismissing the banner with the X button) sets it to rejected and keeps those trackers off entirely.
The preference is stored for 1 year. You can change it at any time:
Settings → Account → Cookie preferences - click "Manage cookies" to clear your saved preference and the banner will reappear so you can choose again.
Under GDPR Article 7(3), withdrawing consent must be as easy as giving it. The "Manage cookies" control in your account settings meets that requirement.
5. Third-party infrastructure cookies
The platform infrastructure may set cookies as a side-effect of delivering the service:
Supabase (authentication)
- Purpose: Manage user authentication and sessions
- Cookies: Session cookies
- Privacy Policy: supabase.com/privacy
Vercel (hosting)
- Purpose: Deliver the website and optimise performance
- Cookies: Performance/caching cookies
- Privacy Policy: vercel.com/legal/privacy-policy
6. How to control cookies via your browser
6.1 Desktop browsers
All modern browsers allow you to control cookies:
Google Chrome
- Settings → Privacy and Security → Cookies and other site data
- Choose your cookie preferences
Mozilla Firefox
- Settings → privacy & security → cookies and site data
- Choose your cookie preferences
Safari
- Preferences → Privacy → Cookies and website data
- Choose your cookie preferences
Microsoft Edge
- Settings → Cookies and site permissions
- Choose your cookie preferences
6.2 Mobile devices
If you access our Service through a mobile device, you can control cookies through your device settings:
- iOS (Safari): Settings → Safari → Block All Cookies
- Android (Chrome): Chrome app → Settings → Site settings → Cookies
7. Consequences of disabling cookies
If you disable essential cookies:
- You cannot stay logged in
- The Service will not function properly
- Some features will be unavailable
8. Updates to this Cookie Policy
We may update this Cookie Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date.
9. Contact us
If you have questions about our use of cookies:
Email: privacy@renewly.gg
Renewly Limited - company no. 17297981, registered in England and Wales. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.
Summary: all cookies we use
| Cookie / service | Type | Purpose | Duration | Consent required? |
|---|---|---|---|---|
sb-access-token | Essential | Authentication | 7 days | No |
sb-refresh-token | Essential | Authentication | 30 days | No |
cookie_consent | Essential | Saves your cookie preference | 1 year | No |
| Crisp (chat) | Functional | Support chat session | Session | No |
| Apollo | Analytics | Company-level visitor identification | Varies (third-party) | Yes |
| Google Ads | Analytics | Signup conversion attribution | Varies (third-party) | Yes |
| Google Analytics | Analytics | Page views and usage metrics | Varies (third-party) | Yes |
| Sentry session replay | Analytics | Masked replay for fixing errors | Session | Yes |
For more information about how we protect your privacy, see our Privacy Policy.