Last Updated: May 17, 2026
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites remember information about your visit, making it easier to use the site and more useful to you.
Renewly uses cookies to:
These cookies are necessary for the Service to function. Without them, you cannot use core features.
| Cookie Name | Purpose | Duration |
|---|---|---|
sb-access-token | Authentication - keeps you logged in | 7 days or session |
sb-refresh-token | Authentication - refreshes your session | 30 days |
cookie_consent | Stores your cookie preference (accepted or rejected) so the banner does not reappear on every visit | 1 year |
Legal Basis: These cookies are strictly necessary for the Service to function (legitimate interest).
Can you disable them? No - the Service will not work without these cookies.
We use three third-party services to understand how the product is used. None of these load unless you click "Accept all" on the cookie banner or in your account settings. If you click "Reject non-essential," none of these services receive any data from your session.
Crisp, our support chat widget, sets a small number of cookies to maintain your chat session. Crisp operates as a customer support channel, not as a marketing or tracking tool. It is always loaded because it provides a functional service (getting help). If Crisp were ever used for marketing personalisation, it would be moved under the consent gate.
When you first visit Renewly, a banner appears at the bottom of the screen. Clicking "Accept all" sets the cookie_consent cookie to accepted and loads the non-essential trackers listed above. Clicking "Reject non-essential" (or dismissing the banner with the X button) sets it to rejected and keeps those trackers off entirely.
The preference is stored for 1 year. You can change it at any time:
Settings → Account → Cookie preferences- click "Manage cookies" to clear your saved preference and the banner will reappear so you can choose again.
Under GDPR Article 7(3), withdrawing consent must be as easy as giving it. The "Manage cookies" control in your account settings meets that requirement.
The platform infrastructure may set cookies as a side-effect of delivering the service:
All modern browsers allow you to control cookies:
If you access our Service through a mobile device, you can control cookies through your device settings:
We may update this Cookie Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date.
If you have questions about our use of cookies:
Email: privacy@renewly.gg
| Cookie / Service | Type | Purpose | Duration | Consent Required? |
|---|---|---|---|---|
sb-access-token | Essential | Authentication | 7 days | No |
sb-refresh-token | Essential | Authentication | 30 days | No |
cookie_consent | Essential | Saves your cookie preference | 1 year | No |
| Crisp (chat) | Functional | Support chat session | Session | No |
| Apollo | Analytics | Company-level visitor identification | Varies (third-party) | Yes |
| Microsoft Clarity | Analytics | Anonymized session replays | Varies (third-party) | Yes |
| Google Analytics | Analytics | Page views and usage metrics | Varies (third-party) | Yes |
For more information about how we protect your privacy, see our Privacy Policy.