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Help Center

Everything you need to know about using Renewly

Account Settings

Manage your profile, subscription, billing, and account preferences.

Profile Settings

Update your personal information:

  • Name: Update your display name
  • Email: Change your account email (requires two-step verification)
  • Password: Update your password for security
  • Profile Picture: Upload a profile image

Changing Your Email

Renewly uses a secure two-step verification process to change your email address:

  1. Go to Account Settings → Profile
  2. Enter your new email address and current password
  3. Click "Change Email"
  4. Check your new email address for a verification email
  5. Click the link in the email to open the confirmation page
  6. Click "Confirm Email Change" button to complete the process

Why Two-Step Verification?

Our email change process uses a confirmation button (not just a link) to ensure enterprise email security systems don't accidentally consume your verification token. This works with all email providers including Mimecast, Microsoft Safe Links, Barracuda, and Proofpoint.

Email Preferences

Control which emails you receive from Renewly:

  • Renewal Alerts: Toggle on/off for all contracts
  • Alert Timing: Choose 30, 60, and/or 90-day alerts
  • Product Updates: Receive news about new features
  • Marketing Emails: Opt in/out of promotional emails

Subscription Management

Free Plan

  • 5 contracts maximum
  • Automatic extraction
  • Standard renewal alerts
  • Community support

Pro Plan

  • Unlimited contracts
  • Advanced extraction with multi-model validation
  • Priority renewal alerts
  • Priority email support
  • Export features

Upgrading to Pro

  1. Go to Account Settings → Subscription
  2. Click "Upgrade to Pro"
  3. Choose monthly ($99/month) or annual ($990/year - save 17%)
  4. Enter payment information
  5. Confirm upgrade

Billing

Payment Methods

Manage your payment information:

  • Add or update credit card
  • View payment history
  • Download invoices

Subscription Billing

  • Monthly: Billed on the same day each month
  • Annual: Billed once per year (save 17%)
  • Auto-renewal: Subscriptions renew automatically

Canceling Your Subscription

You can cancel anytime:

  1. Go to Account Settings → Subscription
  2. Click "Cancel Subscription"
  3. Confirm cancellation
  4. Access continues until end of billing period
30-Day Money-Back Guarantee: If you're not satisfied with Pro, we offer a full refund within 30 days of purchase. No questions asked.

Data & Privacy

Download Your Data

Export all your contract data:

  1. Go to Account Settings → Data & Privacy
  2. Click "Export Data"
  3. Receive download link via email

Delete Account

Permanently delete your Renewly account:

  1. Go to Account Settings → Data & Privacy
  2. Click "Delete Account"
  3. Confirm deletion (this is permanent)
  4. All data deleted within 30 days
Warning: Deleting your account is permanent. All contracts, extracted data, and files will be permanently deleted and cannot be recovered.

Security

Two-Factor Authentication (2FA)

Add an extra layer of security to your account with time-based one-time passwords (TOTP).

Setting Up 2FA

  1. Go to Account Settings → Security
  2. Click "Enable Two-Factor Authentication"
  3. Scan the QR code with your authenticator app
  4. Enter the 6-digit verification code to confirm
  5. Download and save your recovery codes in a secure location

Compatible Authenticator Apps

2FA works with any TOTP-compatible authenticator app:

  • Microsoft Authenticator (iOS, Android)
  • Google Authenticator (iOS, Android)
  • Authy (iOS, Android, Desktop)
  • 1Password (Password manager with TOTP)
  • Bitwarden (Password manager with TOTP)

Recovery Codes

When you enable 2FA, you'll receive 10 one-time recovery codes. Each code can be used once to access your account if you lose access to your authenticator app.

  • Download the recovery codes immediately
  • Store them in a secure location (password manager or secure physical location)
  • Each code can only be used once
  • You can regenerate codes at any time from Settings
Important: If you lose both your authenticator app AND your recovery codes, you will be permanently locked out of your account. Store recovery codes securely.

Logging In with 2FA

Once 2FA is enabled, you'll need to provide a verification code after entering your password:

  1. Enter your email and password as usual
  2. Open your authenticator app
  3. Enter the 6-digit code for Renewly
  4. Click "Verify" to complete login

This applies to both password-based login and magic link authentication.

Disabling 2FA

You can disable 2FA at any time:

  1. Go to Account Settings → Security
  2. Click "Disable Two-Factor Authentication"
  3. Enter your password to confirm
  4. Enter a current 6-digit code from your authenticator app

Other Security Features

  • Active Sessions: View and manage logged-in devices
  • Login History: See recent account access

API Keys

Renewly provides a public API for programmatic access to your contract data. Manage your API keys from the Settings page.

Creating an API Key

  1. Go to Settings → API Keys
  2. Click "Create API Key"
  3. Name your key (e.g., "CRM Integration" or "Reporting Dashboard")
  4. Optionally set an expiration date
  5. Save the key securely — it is shown only once and cannot be retrieved later

Save Your API Key Immediately

Your API key is displayed only once when created. Copy it and store it in a secure location such as a password manager or encrypted secrets vault. If you lose a key, revoke it and create a new one.

Revoking API Keys

You can revoke any API key at any time from Settings → API Keys. Revoked keys stop working immediately. We recommend revoking keys that are no longer in use or that may have been compromised.

For full API documentation including endpoints, authentication, and code examples, see the API Documentation.

Accessibility Features

Renewly is designed to be accessible to all users, following WCAG 2.1 Level AA standards.

Keyboard Navigation

  • All features are fully accessible via keyboard
  • Visible focus indicators show your current position
  • Logical tab order throughout the application
  • Skip links to jump to main content

Screen Reader Support

  • Semantic HTML and ARIA labels for proper navigation
  • Live regions announce important updates
  • Alternative text for all meaningful images
  • Tested with popular screen readers (NVDA, JAWS, VoiceOver)

Visual Accessibility

  • Sufficient color contrast (WCAG AA compliant)
  • Text resizing up to 200% without loss of functionality
  • Dark mode support for reduced eye strain
  • Clear visual focus indicators

Keyboard Shortcuts

View our complete list of keyboard shortcuts to navigate Renewly more efficiently. Visit the Keyboard Shortcuts help page.

Accessibility Feedback

We're committed to making Renewly accessible to everyone. If you encounter accessibility barriers or have suggestions for improvement, please contact our support team.