Account settings

Your account settings cover your profile, your email address, your plan and billing, and how you sign in. You find them all under Settings, in the Personal group.

Profile settings

Go to Settings → Account. In the Profile section you can:

• Full Name: change the name your team sees.
• Profile picture: click Upload image to add a photo (JPEG, PNG or WEBP), or Remove to take it off.
• Company: if you belong to a team, this is set by your organisation. Owners and admins change it in the workspace settings.

Click Save changes when you are done.

On the same page, the Preferences section sets your language, date format, time zone, currency and number format. Click Save preferences to keep them.

Changing your email

To keep your account safe, changing your email address takes a few steps:

1. Go to Settings → Account and find the Change Email section.
2. Type your new address in New Email Address and click Change Email.
3. If you have a passkey or authenticator app set up, Renewly may ask you to confirm it is you first. If you have neither, you can continue without setting one up.
4. We send a confirmation link to both your current address and your new address.
5. Open the link sent to your current address first, and click the Confirm Email Change button on the page it opens.
6. Then do the same with the link sent to your new address.

Your email address only changes once both links are confirmed.

Email preferences

Go to Settings → Notifications to choose which emails you get:

• Email Notifications: the main switch for all email notifications.
• Renewal Reminders: choose which reminders you want: 90, 60, 30 and 7 days before the contract's next deadline.
• Expiration Alerts: an email on that deadline, which may be the last day to give notice rather than the day the contract expires.
• Product Tips & Reminders: occasional tips on getting started and on features. These are separate from renewal alerts.

Click Save Preferences to keep your choices.

Subscription management

Your plan belongs to your workspace. These are the plans:

Free plan

• 5 contracts and 3 team seats, no card needed
• Renewly reads each contract for you
• Standard renewal alerts

Starter plan ($149/month or $1,490/year, 2 months free)

• Up to 100 contracts and 3 team seats
• Calendar sync
• CSV export (a spreadsheet file of your contracts)

Business plan ($499/month or $4,990/year, 2 months free)

• Up to 500 contracts and 10 team seats
• Everything in Starter, plus automatic tagging rules, alert routing, Slack notifications, webhooks, API keys and Activity Log export
• Priority email support

Enterprise (from $999/month)

• Contract limits and seats agreed with you. Contact us to talk it through.

On Starter and Business, each contract above your plan's limit costs $2 per month.

Upgrading

1. Go to Settings → Billing.
2. Click Upgrade. This opens the pricing page.
3. Choose Starter or Business, and monthly or annual billing (annual gives you 2 months free).
4. Enter your payment details on the secure Stripe checkout page and confirm.

Billing

Payment methods

Go to Settings → Billing. There you can:

• see the card on file in the Payment Method section, and click Update to change it
• see your past invoices in Billing History, and click View or Download on any of them

Changes to payment details happen on Stripe, our payment provider. Renewly may ask you to confirm with two-factor authentication or a passkey first.

Subscription billing

• Monthly: you are charged once a month.
• Annual: you are charged once a year, and pay for 10 months instead of 12.
• Auto-renewal: your plan renews automatically until you cancel.

Cancelling your subscription

You can cancel at any time:

1. Go to Settings → Billing and click Manage Subscription.
2. On the next page, click Manage Subscription again. This opens Stripe.
3. Choose to cancel your plan and confirm.

Your plan stays active until the end of the period you have paid for. After that, your workspace moves to the Free plan.

Data & privacy

Download your data

You can download a copy of your data at any time:

1. Go to Settings → General.
2. In the Data & Storage section, click Export all data.
3. The file downloads straight to your computer.

You need two-factor authentication or a passkey set up to export. If you have not confirmed it recently, Renewly asks you to.

Delete account

1. Go to Settings → Account and scroll to Danger Zone.
2. Click Delete my account.
3. Type DELETE to confirm.

Your account is then scheduled for deletion, not deleted at once. You have 30 days to change your mind: go back to the same place and click Cancel Deletion. After that, your profile, contracts, extracted details, tags and team memberships can be deleted for good. If a legal hold applies to your data, deletion waits until the hold is lifted. If you have a paid plan, it is cancelled when you ask for deletion.

If you are the only admin of an organisation, you first need to make another member an admin, or delete the organisation.

Security

How signing in works

Renewly has no passwords. You sign in with one of these:

• Email link - type your email address and click Send me a sign-in link. The link works once, on that device, for one hour.
• Google or Microsoft - use your existing Google Workspace or Microsoft 365 account.
• Passkey - use Touch ID, Face ID, Windows Hello or a security key. This is the fastest way in, and the hardest to trick. See Passkeys.

To add Google or Microsoft to your account, go to Settings → Security and use Connected Accounts.

Two-factor authentication (2FA)

Two-factor authentication adds a second check when you sign in: a 6-digit code from an authenticator app on your phone. It is optional, but we recommend it if you sign in with an email link, Google or Microsoft. A passkey already counts as two checks on its own.

Setting up 2FA

1. Go to Settings → Security.
2. In Two-Factor Authentication, click Enable 2FA.
3. Scan the QR code with your authenticator app, or type in the code shown under it.
4. Enter the 6-digit code from the app and click Verify & Enable.
5. Save your recovery codes: click Download or Copy and keep them somewhere safe.

Compatible authenticator apps

Any authenticator app that shows 6-digit codes works, for example:

• Microsoft Authenticator
• Google Authenticator
• Authy
• password managers that show these codes, such as 1Password or Bitwarden

Recovery codes

When you turn on 2FA, you get 10 recovery codes. Each one lets you sign in once if you lose your phone or authenticator app.

• Save them straight away.
• Keep them somewhere safe, such as a password manager or a locked drawer.
• Each code works only once.
• To get a fresh set, click Regenerate codes in Settings → Security. Your old codes then stop working.

Logging in with 2FA

1. Sign in as usual, with an email link, Google or Microsoft.
2. Open your authenticator app.
3. Enter the 6-digit code for Renewly.
4. Click Verify.

Lost your phone? On the same screen, click Lost your device? Use recovery code and enter one of your recovery codes.

Disabling 2FA

1. Go to Settings → Security.
2. Click Disable 2FA and confirm.

For your safety, Renewly only allows this if you have recently confirmed it is you, with an authenticator code or a passkey sign-in. If you have not, it asks you to do that first.

Passkeys

Passkeys let you sign in with your fingerprint, face, device PIN or a security key, with no email link needed. You can add several and name each one so you can tell them apart.

See the Passkeys help page for how to add, name and remove passkeys.

Other security features

Also in Settings → Security:

• Active Sessions: see where you are signed in, and click Sign out all devices to sign out everywhere at once.
• Login History: see your recent sign-ins, with the date, IP address (network address), location and device.

Cookie preferences

Renewly uses analytics cookies (Apollo and Google Analytics) to understand how the product is used, so we can improve it. Essential cookies, which are needed for signing in, billing and live chat, are always on.

The first time you visit Renewly, a banner asks whether you accept analytics cookies. To change your answer later:

1. Go to Settings → Account.
2. Find the Cookie preferences section.
3. Click Manage cookies.
4. The banner opens again and you can make a new choice.

API keys

An API key lets another system, such as your own reporting tool, read your Renewly contract data automatically. API keys are available on the Business and Enterprise plans. In a team, owners, admins and members can create their own keys. Viewers cannot create keys.

Creating an API key

1. Go to Settings → API Keys. If asked, click Verify with 2FA to confirm it is you.
2. Click Create API Key.
3. Give it a Key Name you will recognise, such as "Reporting dashboard".
4. Choose an Expiration: never, 30 days, 90 days or 1 year.
5. Click Create Key.
6. Copy the key and store it safely, then click I've saved my key.

You can have up to 10 active keys at a time.

Revoking API keys

To revoke (switch off) a key, go to Settings → API Keys, click the revoke button next to the key, and confirm with Revoke Key. It stops working straight away. Revoke any key you no longer use, or that someone else may have seen.

For technical details, see the API Documentation.

Accessibility features

We want Renewly to work for everyone, including people who use a keyboard instead of a mouse or who use a screen reader.

Keyboard navigation

• You can move around Renewly with the keyboard.
• A visible outline shows where you are on the page.
• A "skip to main content" link lets you jump past the menus.

Screen reader support

• Buttons and controls have labels that screen readers can announce.
• Important updates, such as a saved change, are announced.

Accessibility feedback

If something in Renewly is hard to use with your setup, or you have an idea to make it better, please email support.