Renewly support knowledge base

Renewly keeps track of your contracts so you do not miss a renewal. You upload a contract and Renewly reads it for you. It finds the renewal date, how much notice you must give to cancel, and whether the contract renews by itself. It then emails you before the last day you can act.

PDF files up to 4 MB each. Scanned and photographed contracts work too, as long as they are saved as a PDF. Renewly spots scans and reads them automatically. If your contract is a Word document, save it as a PDF first (File, then Save As, then PDF).

It depends on your plan. Free includes 5 contracts. Starter includes 100 and Business includes 500. On Starter and Business you can go over that number and pay a small monthly charge for each extra contract. Enterprise limits are agreed to fit the size of your portfolio. The pricing page has the current figures.

No. The Renewly on this site is at renewly.gg. It is run by Renewly Limited, a UK company registered in England and Wales (company no. 17297981). renewly.net is a separate product with a similar name. It has nothing to do with us. Your account, alerts and billing all live on renewly.gg. Before you sign up or type in any details, check that the address bar says renewly.gg.

Renewly reads the renewal date, notice period and other key terms from each contract, and a second check runs on the key details. It can still miss or misread terms, especially on poor scans, amendments or unusual wording. That is why every new contract goes into the review queue for a person to check. Always check the key dates, above all the notice period, before you rely on them. You can edit dates, renewal terms and financial details on the contract page.

Most contracts are read in under a minute. Long or dense documents can take a little longer. You can watch the progress on screen, and you can close the tab once the upload has finished.

The parties (who the contract is between), the start, end and renewal dates, the notice period, whether it renews automatically, the contract term, the value, how often you pay, the payment terms, key terms, obligations, and risks with a severity of Critical, High, Medium or Low.

You can edit dates, renewal terms and financial details. Open the contract, then click Edit in Dates and Renewal Terms or Financial Information. Change the details and click Save. Summaries, key terms, obligations and risks cannot be edited there.

Open the contract and click Retry Extraction. If it fails again, check that the file opens properly on your computer and is not password-protected, then upload it again. If it still fails, email support@renewly.gg with the contract name, and we will look into it.

Yes, on Starter, Business and Enterprise plans. Go to Settings, then Integrations, and click Connect next to Google Calendar or Microsoft Outlook. Renewly adds an all-day event on each contract's renewal date. Google Calendar events get reminders 90, 60, 30 and 7 days before. Outlook allows only one reminder per event, so Renewly sets it 90 days before.

Google Calendar and Microsoft Outlook. You can connect one or both. Each person connects their own calendar.

Yes. When you first connect a calendar, the renewal dates of your existing contracts are added straight away. New contracts are added once Renewly has read them. You can also click Sync Now at any time.

Renewly removes all the events it created from your calendar. Your contracts in Renewly are not affected.

Yes. The permission you give Renewly to use your calendar is stored encrypted. Renewly only creates, updates and deletes its own renewal events. It does not read your other events. In Google Calendar, it also checks its own events for changes. If you move one, Renewly updates that contract's renewal date to match. Moving an Outlook event does not change the date in Renewly.

Renewly emails you 90, 60, 30 and 7 days before the last day you can act on a contract. That day is the renewal date minus the notice period, when the contract has one. If you use calendar sync, your calendar can remind you too.

Yes. Go to Settings, then Notifications. Under Renewal Reminders, turn each of the 90, 60, 30 and 7 day emails on or off, then click Save Preferences. The days themselves are the same on every plan.

Archive it. Open the contract and click Archive. An archived contract becomes read-only and stops sending alerts. It is also removed from calendar sync and the dashboards. Click Unarchive to bring it back. If your workspace has reached its contract limit, upgrade or archive another contract first. If you do not need the contract at all, you can delete it instead.

There is a free plan for up to 5 contracts. Starter is $149 a month and includes 100 contracts. Business is $499 a month, includes 500 contracts and adds priority support. Enterprise starts at $999 a month, with limits agreed to fit your portfolio. If you pay yearly, you get 2 months free.

Yes. You keep your paid features until the end of the period you have paid for. After that, your account moves to the Free plan. We also offer a 30-day money-back guarantee: if you are not happy, you can ask for a full refund within 30 days of your purchase or renewal. The refund policy page has the details.

All major credit cards, Apple Pay and Google Pay. Payments are handled by Stripe, and we never store your card details.

Yes. Pay yearly and get 2 months free. Starter is $1,490 a year (instead of $1,788 paid monthly) and Business is $4,990 a year (instead of $5,988).

Yes. Your data is encrypted when stored (AES-256) and when sent over the internet (TLS 1.3). Files are stored with Supabase, whose infrastructure holds SOC 2 Type II and ISO/IEC 27001:2022 certifications. Database rules make sure each account can only reach its own data.

You choose when you sign up. EU accounts are stored in Frankfurt, Germany. US accounts are stored in Virginia, USA. Your region cannot be changed later. Every step of reading your contracts also happens in your region. See the Data residency help page for the details and the /trust page for the list of services we use.

No. Every step of reading your contract runs in your region. Some general services, such as hosting, email, billing, support chat and system logs, may handle a small amount of data outside your region. The /trust page lists each of these services and exactly what they handle.

Only you and the people in your team. Contracts in your personal space are private to you. Team contracts are visible to team members according to their role. If your team splits contracts by department, members and viewers only see their own department's contracts, while owners and admins see all of them.

No. Renewly does not use your contracts for training. The services that read contracts for us do not keep your documents or use them for training, under their terms. The /trust page names each service.

Yes. You can delete any contract at any time. To delete your whole account, go to Settings, then Account, and click Delete my account. You then have 30 days to change your mind before the deletion is final. If you are the only admin of a team, you need to hand that role to someone else first.

Yes. People in the EU and EEA have full rights to see, correct, delete and export their personal data. We have a signed data processing agreement (DPA) with Supabase, where your data is stored. A Renewly DPA is available on request from security@renewly.gg.

The most common reasons are: the file is over 4 MB, the file is damaged, or it is not a PDF. Scans upload fine. Try making the file smaller, saving it again as a PDF, or converting a Word file or picture to PDF first. In a batch upload, all files together must be 4 MB or less.

Low confidence means Renewly was less sure it read the details correctly. Anything under 85% counts as lower confidence. Open the contract and compare the details with the original using View PDF. Use the Edit buttons to correct dates, renewal terms and financial details.

Check these things: 1) In Settings, then Notifications, that Email Notifications and the Renewal Reminders are switched on. 2) Your spam or junk folder. 3) That the contract has a renewal or end date in the future. 4) That the contract is not archived.

Yes. Renewly works out the language by itself and shows you the details in English. See the Multi-language contracts help page for more.

Yes. You can add your own tags to any contract, for example by vendor, department or contract type.

Yes, on Starter and above. On the Contracts page, click Export, or select some contracts and click Export Selected. You get a CSV file (a spreadsheet file that opens in Excel) with the key details such as parties, dates, values, tags and risks. For security, you must have two-factor sign-in turned on, or have signed in with a passkey in the last hour.

On the Contracts page, open Advanced Filters. You can filter by Contract end date (Active, Ends within 90 days or Ended), Risk Level, Auto-Renewal, Needs Review, a date range (renewal, expiration, created or action date), and Contract Value. You can combine several filters, and click Clear all filters to start again.

Each contract shows how close its next deadline is: Overdue (the last day to act has passed), Critical (within 30 days), Warning (within 90 days), Active (more than 90 days away) or Expired (the contract has ended). Other labels show when a contract renews automatically (Auto-Renewal) or still needs checking (Needs Review).

No. Renewly runs in your web browser, and it works on phone browsers too.

Yes. Create a team and invite colleagues by email. Each person gets a role: admins manage the team and edit contracts, members upload and edit contracts, and viewers can read contracts. Viewers can also approve or reject requests on contracts they can see when the approval rule allows members to decide. You can group people into departments and choose which contracts each department sees. Free and Starter include 3 seats (people), Business includes 10, and Enterprise seats are agreed with you.

Yes. Renewly is designed to follow the WCAG 2.1 Level AA accessibility guidelines. You can reach every button and link with the keyboard, and pages are labelled for screen readers. See the Keyboard shortcuts help page for tips.

An API lets your own software read your Renewly data. It is included on Business and Enterprise. Go to Settings, then API Keys, and click Create API Key. The key is shown only once, so copy it and keep it somewhere safe. Send it with each request in the X-API-Key header. The full guide is at /docs/api.

The API can read data but not change it. You can list your contracts, get the details of one contract, export contracts to CSV, and read your portfolio insights.

Yes. Each API key can make up to 60 requests a minute and up to 10 exports an hour. If you reach a limit, wait a moment and try again.

Yes. We only store a scrambled (hashed) form of each key, never the key itself. You can revoke a key at any time and it stops working straight away. When you create a key you can make it expire after 30 days, 90 days or 1 year. You can have up to 10 active keys.

Owners, admins and members can create their own keys on a plan that includes API access. Viewers cannot create keys. A key reads the contracts of one workspace: your team if you are in one, otherwise your personal contracts. If your team uses departments, a key only sees the contracts its owner can see.

It returns your portfolio insights through the API, such as renewals bunched together, heavy reliance on one vendor and unusual spend. Each insight has a type, severity, title, description and a suggested action. You can filter insights by status. The /docs/api guide lists the details.

Click the workspace card at the top of the menu and choose Create Team. Give your team a name. You become its owner. Each account can own one team. Being invited to someone else's team does not count, so you can still create your own.

Go to Settings, then Team, and click Invite member. Type their email address, choose a role (Viewer, Member or Admin), then click Send Invitation. The invitation email works for 7 days. If they already use Renewly they can accept straight away. Otherwise they can sign up from the invitation link.

Owner: the person who created the team. They can do everything, and their role cannot be changed or removed. Admin: can edit contracts, invite and remove people, change roles and change team settings. Owners and admins always see every contract. Member: can upload and edit contracts but cannot manage the team. Viewer: can read contracts but cannot upload, edit or delete them. Viewers can approve or reject requests on contracts they can see when the approval rule allows members to decide. If your team splits contracts by department, members and viewers only see their own department's contracts.

The team becomes your workspace, and you see its contracts according to your role. While you belong to a team, your personal contracts are not shown.

Yes. Use the workspace card at the top of the menu to switch between them. Each team has its own contracts, people and settings.

Free and Starter include 3 seats, Business includes 10, and Enterprise seats are agreed with you.

You can move a contract from your personal space into a team, or from one team to another, with Move Contract. You must be an admin or owner of the teams involved. You cannot move a contract from a team back to a personal space. This keeps team contracts inside the team.

Go to Settings, then Team, and click Leave Organisation. You lose access to the team's contracts. If you are not in any other team, you go back to your personal account. The owner cannot leave. Instead, the owner can delete the team from the workspace settings.

Analytics shows charts about all your contracts together. It needs at least 3 reviewed contracts before it has enough to show. A basic view is on every plan, including Free. Paid plans add more charts, such as when renewals fall, your top vendors, risk levels, departments and popular tags.

The Portfolio Health score on the Overview page is a mark out of 100 based on four things: how soon contracts end (30%), how serious their risks are (30%), how much of your spend sits with a few contracts (20%), and how many renew automatically (20%). It is shown as a grade: A (90 or more, Excellent), B (80 to 89, Good), C (70 to 79, Fair), D (60 to 69, Poor) or F (below 60, Critical).

Value at Risk is the yearly value of your active contracts that have an open High or Critical risk. It shows how much money is tied up in contracts that need attention. It appears on the Overview page on Starter and above.

Analytics is on every plan, including Free. It only fills in once you have at least 3 reviewed contracts. Approve contracts in the review queue first. Some charts only appear on paid plans.

Deal with high-risk contracts, act on renewals well before their deadline, fill in any missing details, check contracts that renew automatically, and tag your contracts consistently.

Tag charts show how your contracts split across your own tags, such as departments or types. Vendor charts show how much you spend with each vendor and how many contracts you have with them. This helps you spot where you rely heavily on one vendor.

Insights are automatic checks across all your contracts. They point out renewals bunched in the same period, heavy reliance on one vendor, unusual spend, the cost of contracts that renew automatically, and changes in risk. Each insight comes with a suggested action. You find them on the Insights page.

Renewly runs five checks every day: renewal timing, vendor consolidation, unusual spend, auto-renewal cost and risk trends. To run them straight away, click Run Analysis on the Insights page.

Two-factor authentication (2FA) adds a second check when you sign in, using a code from an app on your phone. Go to Settings, then Security, and under Two-Factor Authentication click Enable 2FA. Scan the QR code with your authenticator app, type in the 6-digit code it shows, and click Verify & Enable. Then download or copy your recovery codes and keep them somewhere safe.

Any standard authenticator app that shows 6-digit codes, such as Microsoft Authenticator, Google Authenticator, Authy, 1Password or Bitwarden. An app that backs up to the cloud makes it easier to move to a new phone.

Recovery codes are 10 backup codes for when you cannot use your authenticator app. You get them when you turn on 2FA. Each code works only once. If you lose them, you can make a new set in Settings, then Security, with Regenerate codes.

On the code screen when signing in, click Lost your device? Use recovery code, and type one of your recovery codes. Once you are in, go to Settings, then Security, turn 2FA off and set it up again on your new phone. If you have lost your recovery codes too, email support@renewly.gg.

Yes. Go to Settings, then Security, and click Disable 2FA. For safety, you can only do this after completing the 2FA check or signing in with a passkey in the same session.

On the Contracts page, tick the box next to each contract. A bar appears showing how many you have selected, with the actions you can take.

Yes, on every plan. Select the contracts and click the Delete button in the bar (for example Delete 3 contracts). Type DELETE to confirm, then click Delete All. This cannot be undone.

Select the contracts and click Add Tags. Pick the tag you want and it is added to every selected contract. Existing tags are kept. The tag must already exist, so create it first if needed.

On Starter and above, click Export to export every contract, or select some and click Export Selected. The CSV file includes the parties, dates, payment terms, values, tags, status and risks.

The review queue is where you check new contracts before you rely on them. Every contract Renewly reads goes there first, whatever its confidence. Click Review in the menu on the left to open it. Check the details, then click Approve, or click Edit, correct them and click Save & Approve. Contracts do not appear in your contracts list until they are approved.

Rejecting a contract permanently deletes it. Click Reject, choose a reason (such as wrong document type, duplicate or poor scan quality), then click Reject & Delete. You can upload it again later, for example after rescanning it.

Yes. In the review queue, click Edit, correct the details and click Save & Approve. You can also correct a contract at any time on its own page with the Edit buttons.