Refund Policy
Last updated: June 24, 2026
Our commitment to you
We offer a 30-day money-back guarantee on all paid subscriptions. If you're not satisfied, we'll provide a full refund. No questions asked.
1. 30-day money-back guarantee
1.1 Eligibility
If you're not satisfied with a paid Renewly plan for any reason, you can request a full refund within 30 days of your initial purchase or renewal.
What's covered:
- First-time purchases of Starter or Business (monthly or annual)
- Annual subscription renewals
- Upgrades from monthly to annual
- Technical issues preventing use of the service
1.2 How to request a refund
To request a refund, email us at:
Subject: refund request
Please include:
- Your account email address
- Reason for refund (optional but helpful)
1.3 Processing time
Response time: Within 1 business day
Refund processing: 3-5 business days (via Stripe)
Refund method: Original payment method
2. Subscription cancellation (no refund)
If you cancel your subscription after the 30-day refund period, you will not receive a refund for the remainder of your billing period.
2.1 What happens when you cancel
- Immediate effect: You will not be charged again
- Paid features: You retain access to your plan's features until the end of your billing period
- After billing period ends: Your account reverts to the Free tier (5 contracts)
- Your data: All contracts remain accessible
2.2 How to cancel
You can cancel your subscription at any time:
- Sign in to your Renewly account
- Go to Settings → Billing
- Click "Manage Subscription" (opens Stripe billing portal)
- Click "Cancel Subscription"
Or email us at support@renewly.gg
3. Free tier
The Free tier of Renewly is completely free with no credit card required. There are no refunds for the Free tier as there are no charges.
4. Special circumstances
4.1 Technical issues
If you experience technical issues that prevent you from using the service, please contact us immediately. We'll work to resolve the issue or provide a prorated refund if we can't fix it.
4.2 Billing errors
If you were charged incorrectly, we will issue a full refund regardless of the 30-day window. Please report billing errors to support@renewly.gg immediately.
4.3 Service termination
If we terminate or discontinue the Renewly service, we will provide prorated refunds for all active paid subscriptions.
5. Refund exceptions
Refunds will not be provided for:
- Abuse of service: Accounts terminated for violating Terms of Service
- Change of mind after 30 days: The refund window has passed
- Partial month refunds: Monthly subscriptions are not prorated
- Multiple refund requests: Only one refund per customer
- Failed payments: Your subscription was already cancelled due to payment failure
6. Payment processing & disputes
All payments are processed securely through Stripe, our payment processor.
About Stripe
Stripe is our payment processor. They handle:
- Payment processing and security
- Tax calculation and collection
- Subscription management
- Refund processing
6.1 Chargebacks
Please contact us before initiating a chargeback. Chargebacks can result in account suspension and additional fees. We're committed to resolving any payment issues directly and quickly.
6.2 Disputed charges
If you see an unexpected charge on your statement:
- Check your email for a receipt from Stripe
- Email us at support@renewly.gg with transaction details
- We'll investigate and resolve within 1 business day
7. Questions or issues?
If you have any questions about refunds, billing, or your subscription:
Email: support@renewly.gg
Response time: Within 1 business day
Support hours: Monday-Friday, 9am-5pm GMT
Renewly Limited - company no. 17297981, registered in England and Wales. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.
8. Changes to this policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active subscribers.
Our promise
We want you to be completely satisfied with Renewly. If you're not happy within your first 30 days, we'll give you your money back. No hassle, no questions asked.